Joseph C. Krysh
PROFESSIONAL EXPERIENCE
REGENCY BUSINESS PARTNERS, LLC Cleveland, OH (2010 to Current)
Acquisition entity and Fund-less Sponsor representing entrepreneurs/investors interested in buying small to mid-sized businesses with a day-to-day operating role in building and growing the target companies.
Founder & Managing Partner (2010 to Current)
Responsible for development of acquisition criteria, investor and target lead generation, industry analyses and due diligence, transaction structuring, negotiations, and network development of transaction, investment, finance and operations.
MEDICAL MUTUAL OF OHIO (MMO), Cleveland, OH (2003 to 2009)
$2.5B health insurance company serving more than 1.6 million healthcare customers through 2,700 employees in 23 locations across Ohio, Indiana, Georgia, and South Carolina. MMO was formerly Blue Cross & Blue Shield of Ohio.
Executive Vice President & Executive Assistant to the President (2003 to 2009)
Responsible for leading 4 corporate divisions including Claims & Customer Service, Care Management, Facilities & Administration, and Human Resources. Reported to the Chairman, President & CEO, managed 1 Executive Vice President, 3 Vice Presidents, a staff of approximately 1,100 employees, and a consolidated annual budget of $125M.
• Claims & Customer Service Division: The Claims Unit was tasked with processing approximately 100,000 unique healthcare claims each business day. The Customer Call Center fielded 12,000 customer and provider calls/emails daily. The division was also responsible for the tracking and resolution of member appeals.
• Negotiated a complex acquisition and led the integration of a provider sponsored HMO with 33,000 lives.
• Incubated and launched a new product line (Medicare Advantage) enrolling 9,000 lives resulting in annual revenue of $70M.
• Initiated an assessment of the company’s core computer systems resulting in the development and implementation of a 5 year, $10M upgrade of both functional and technical attributes.
• Achieved the requirements of Ohio’s Prompt Pay Law by paying 99+% of applicable claims within 30 days and with an average payment accuracy of 99%.
• Improved productivity and turnover within the division by incubating and expanding an innovative work-at-home program for employees.
• Awarded Call Center Excellence Award (1st place - Best use of Technology) by International Quality and Productivity Ctr.
• Care Management Division: Responsible for continuously developing clinical quality initiatives and implementing interventions for providers and members while simultaneously controlling costs for employer groups.
• Achieved highest rating possible for NCQA and URAC re-accreditation (PPO, HMO and POS products) as well as earning “Quality Plus” distinction in Member Connections for innovative practices that help members.
• Conducted a benchmark study of medical management programs and operations resulting in a realignment of resources to effectively meet customer and provider demands.
• Guided the launch of an employee wellness prototype to advance commercialization of a new product offering:
• Established wellness incentives for healthy behaviors.
• Constructed, equipped, and staffed 2 separate fitness centers and enrolled 850 employees.
• Implemented Nurse on Call and Smoking Cessation programs.
• Awarded “Healthy50” (3rd place for companies with more than 1,000 employees) by Healthspace Cleveland for continued dedication and commitment to employee health and wellness.
• Facilities & Administration Division: Responsible for over 650,000 square feet of office space in multiple locations, a mailroom center that distributed over 1M pieces per month, a print center that produced over 60 million images annually as well as record retention, security, and purchasing functions.
• Led a business continuity initiative to address prolonged inaccessibility to facilities.
• Directed a host of multi-million dollar facility improvements and capital expenditures resulting in improved utilization and efficiency.
• Human Resources Department: Responsible for traditional HR services commensurate with a $2.5B company.
• Led a corporate-wide diversity initiative resulting in the formation of a Board level committee and creation of workforce and supplier policy statements, Employee Council, employee survey, and increased diversity awareness.
• Executed a corporate-wide base pay review initiative, the company’s first in 15 years, as well as its first all-employee climate survey in 5 years.
• Led analyses and modification of a 401(k) and defined contribution plan as well as a non-qualified deferred compensation plan and restoration plan for highly compensated employees.
• Awarded the NorthCoast99 “Best Places to Work in Northeast Ohio” for 6 consecutive years.
• Led a host of corporate wide initiatives including Core Systems Modernization, Electronic Transactions Strategy, Business Continuity, Pride Quality Program, and Member Education & Research.
• Served the MMO Board of Directors through participation on the Compensation Committee, Diversity Committee, Audit Committee, and Investment Committee.
• Functioned as Board Member for Business Distribution Solutions, a MMO distribution subsidiary that supported out-of-state growth and development.
• Served on a variety of corporate committees including the Human Resources Committee, MMO Pension Investment Advisory Committee, and a Cleveland Clinic Private Equity Fund.
CGI MANAGEMENT CONSULTANTS INC., Montreal, Canada (1990 to 2002)
International IT consulting firm with 26,000 employees worldwide. In 2001, CGI acquired IMR Global, an international IT consulting firm with 2,600 employees. In 1999, IMR Global acquired ORION Consulting Inc., a US based management consulting firm with 250 employees.
Managing Principal and Vice President, Consulting Services - CGI, Cleveland, OH (2001 to 2002)
Managing Principal, Finance & Operations - IMR, Cleveland, OH (1999 to 2001)
Co-Founder, Managing Principal - ORION, Cleveland, OH (1990 to 1999)
Management consultant responsible for leading major projects in a variety of industries including Healthcare, Insurance, Legal, and Public Relations.
• Co-founded a successful national management and healthcare consulting firm in 1990 that grew to 250 employees with annual revenue of $22M by 1998.
• Sought-after expert for litigation and legislative support matters because of ability to translate complex issues into understandable, manageable components.
• Provided expert testimony before the executive and legislative branches of state/local governments as well as editorial board briefings of major metropolitan news organizations to convey the importance of certain healthcare issues.
• Led and participated in numerous turn-around, strategic planning, and cost avoidance engagements entailing significant public relations implications.
• Managed the development of innovative intellectual property to automate complex analyses that eliminated the need for statistical sampling and identified tens of millions of dollars in erroneous health claim payments.
• Trained on and responsible for leading a variety of client and firm quality initiatives including ISO9001, TQM, National Committee for Quality Assurance (NCQA), and re-engineering.
• Identified and assisted in the ground-level implementation of best practices and recommendations across a variety of industries and under compressed timeframes.
LAVENTHOL & HORWATH, Cleveland, OH (1985 to 1990)
International accounting and consulting firm ranked the 9th largest public accounting firm in 1990.
Principal, Manager, Associate, Senior Consultant
Management consultant responsible for leading major projects in a variety of industries including Healthcare, Insurance, Legal, Public Relations, Long-Term Care, Real Estate, Public Assembly facilities, Financial, Media/Radio, Education, and Sports Management Agency.
PRICE WATERHOUSE, Cleveland, OH (1981 to 1985)
“Big 8” international accounting and consulting firm currently doing business as PricewaterhouseCoopers.
Senior Consultant, Consultant, Auditor
Auditor and management consultant responsible for leading major projects in a variety of industries including Nuclear Utilities, Healthcare, Manufacturing, Sports Management Agency, and Not-for-Profit.
PARKWAY GENERAL CONTRACTORS INC., Cleveland, OH (1978 to 1981)
Privately-owned commercial construction firm.
Secretary & Treasurer
EDUCATION / CERTIFICATION
M.B.A., Finance, Cleveland State University, Cleveland, OH (1981)
B.B.A., Accounting, Cleveland State University, Cleveland, OH (1980)
Certified Public Accountant, State of Ohio (active until 2003)
Chartered Merger & Acquisition Professional (2010)
Harvard Business School, Advanced Management Program (March to May, 2007)
Case Western Reserve University, Mini-Medical School (Spring and Fall sessions, 2005 to 2009)
LEADERSHIP / COMMUNITY INVOLVMENT
• Leadership Cleveland, Class of 2005
• Greater Cleveland Council - Boy Scouts of America (2004 to Present)
Executive Board Member; Chairman of Compensation and Benefits Review Committee; Chairman of Eagle Scout
Recognition Dinners (2006 to 2007); Vice Chairman of the 100th Anniversary Committee; Co-Chairman Council Properties & Technology Strategic Planning Committee (2009-2010)
• Cleveland State University (2004 to Present)
Chairman (2012-13) and member of the Advisory/Visiting Committee to the Monte Ahuja College of Business
• Business Volunteers Unlimited (2004 to 2010)
Trustee; Co-Chairman of Diversity Committee; Member of Business Membership Committee
• Downtown Cleveland Alliance, formerly Downtown Cleveland Partnership (2004 to Present)
Member of Advisory Council; Trustee
• Make-a-Wish Foundation of Greater Ohio & Kentucky (1995 to 2001)
Chairman of the Board of Trustees; Treasurer; Chairman of the Finance Committee;
Member of Executive and Governance Committees
• Far-West Center, Not-for-Profit Mental Health Agency (1995 to 2000)
Treasurer; Co-Chairman of Governance Committee; Chairman of Finance Committee; Executive Committee
• United Way of Greater Cleveland - Health Care Cabinet (2006)
Vice-Chair of Leadership Giving Campaign
Joseph C. Krysh, Managing Partner
Regency Business Partners, LLC